The Wilmington Property Management Answering Service of Choice

[xyz-ips snippet=Alliance Communications has been the Wilmington property management answering service of choice since 1987.  Our customer service agents pride themselves by helping property management firms and owners to maintain a positive and healthy relationship with their residents and guests by responding immediately and accurately.

Your Property, Your Protocols

Alliance Communications currently provides answering services to thousands of multi-family, commercial and vacation property units. The unique needs each of these types of properties command are handled with custom scripting and protocols. Our lengthy experience has taught us that multiple protocols will eliminate the possibility of lost sales leads or costly maintenance problems due to inaction. Our courteous customer service agents are thoroughly screened and tested, with the average agent having 6 years with our company. We focus our hiring on common sense thinkers with keen instincts, ensuring your calls are routed quickly and accurately. Our ability to document every key stroke and record every call will provide you with the best after hours maintenance dispatching available to eliminate misunderstandings with residents and guests.

Your Customers are Our Pleasure

Whether you choose to utilize our services 24 hours per day or for overflow support during your office hours and/or after hours, our staff will partner with your company to provide the customer service levels that you expect of your own staff.

Some of the services we provide for Wilmington property management firms include

  • Concierge Service
  • Screen & Dispatch Maintenance Issues
  • Capture New Leads
  • Check-In or Check-Out
  • Remote Security Gate Operation
  • Live Chat from your website

Some of our Commercial & Residential Property Management Clients Include

  • Government Housing Authorities
  • Apartment Communities
  • Commercial Buildings/Property Management Companies
  • Vacation Rental Properties
  • Condo Hotel Sales
  • Real Estate Companies
  • Condominium Communities
  • Home Owner Associations
  • Mobile Home Communities
  • Housing Authorities

Please call us today to see how our Live Operators can help you with your remote answering service, remote receptionist and after hours message taking needs! We’d love to show you what an industry leader can do for your Wilmington Property Management needs. 800-555-3738