The Wilmington Government Answering Service of Choice
Alliance Communications provides 24/7 Wilmington government answering services to cities, counties, parishes, states, military facilities and other government agencies. We’ve been the Wilmington government answering service of choice since 1987.
Our extensive experience with government and municipal answering services include city utilities, public health and medical organizations, housing authorities, military facilities, water management districts and more.
Our compassionate customer service agents will handle each call accurately and confidentially. Every agent is thoroughly trained on the rules and regulations of HIPAA and HITECH and our call center is 100% HIPAA Compliant.
Alliance Communications supports government initiatives. We actively seek relationships with government and quasi-governmental agencies. We look forward to providing answering service and call center services by invitation to bid, request for proposals (RFP), or requests for quotes.
Some of the services we provide to our government and municipality clients include 24/7 call answering; after-hours, weekend and holiday call answering; call screening; call dispatching; maintaining an on-call schedule; following escalation procedures and detailed daily, weekly and monthly reporting.
Please call us today to see how our live operators can help you with your answering service and call center needs! We can’t wait to show you what an industry leader can do for your office. 800-555-3738