The Seattle Service Industry Answering Service of Choice

Alliance Communications understands that providing 24/7 support to [xyz-ips snippet=your new and existing customers is crucial to meeting your high standards. It’s why we’ve been the Seattle Service Industry answering service of choice since 1987. Even your most demanding customers will be pleased with how our skilled customer service agents act as remote receptionists to answer your calls confidently and quickly. We will guide them through your protocols for after hours dispatching to “wow” them and expedite your service technicians to their doorstep. You will also love how our traditional answering service role has been enhanced by cutting-edge technology.

Your Customers, Your Protocols

Our remote receptionist capabilities will allow your customers to communicate with our staff directly through your website with our web-chat and e-response features. On call dispatching technology includes screening & patching calls, SMS texting and Nextel so that all after hours dispatching is 100% verified and accurate. Because all service calls are recorded and documented, you will find that our daily reports help you systematize your business at a whole new level and maximize your bottom line. We know that every service company has unique needs, and we will work with you on a solution and back up plan for every situation.

Some typical examples of our daily activities include:

  • Scheduling & cancelling appointments
  • Dispatch Emergencies
  • On Call Scheduling
  • Opening/Closing service tickets
  • On Call Dispatching
  • After Hours Dispatching

Some examples of our Service Clients include:

  • HVAC (Commercial & Residential)
  • Utility Companies
  • Plumbing
  • Refrigeration Sales & Service (Commercial & Residential)
  • Warehouse Distribution
  • Cable TV
  • Electrical (Commercial & Residential)
  • Towing Companies
  • Garbage & Recycling Services
  • Carpet Cleaning & Restoration
  • Security Companies
  • Pest Control
  • Computer- Sales & Service
  • Amusement & Vending Sales & Service
  • Moving & Storage

With Alliance Communications your expectations are never too high. We can provide references from Seattle service industry companies that will tell you we are part of their growth and success.

Please call us today so that we can talk to you about our answering service, remote receptionist, after hours dispatching, and on call dispatching capabilities will help you to provide the best service possible to your customers. We’d love to show you what an industry leader can do for your Seattle service industry company. 800-555-3738