Customer Service Professional — Job Description & Requirements
Before filling out an Employment Application, we use a voice screening process to be sure applicants meet basic criteria. By calling – 407-428-1731 – and following the instructions, you will leave a voice sample for us to review. If you pass this screening process you will be contacted with information for filling out our Employment Application online.
In addition to the Employment Application, we also use an English proficiency test, a spelling test and a typing test. The testing process takes approximately 1 hour, allow for at least this much time when scheduling your interview.
Our Customer Service Professional (CSP) position requires an individual with a professional personal presentation and warm, clear speaking voice. CSP’s must have excellent communication skills as well as perfect spelling and grammar. Quick reading & listening comprehension are also necessary. Our computer-based system requires a minimum typing speed of 35 words per minute (correct) CSPs need to be responsible individuals with reliable transportation, as perfect attendance & punctuality are vital. To ensure a pleasant working environment for all staff, a positive attitude is crucial. CSPs need to possess the ability to work efficiently & productively independently within a group setting.
CSP’s primary function is to field incoming calls for our clients. These calls come in to each CSP’s station where instructions for answering & screening are displayed. Based on these instructions, CSP’s must follow proper procedure for obtaining a message & at times dispatch that message according to outlined instructions. In addition, each CSP is responsible for maintaining a neat and clean work area, doing follow-up searches as scheduled by the Supervisors & assisting each other when necessary, in a helpful manner.
CSP’s must maintain weekly stats reaching the following:
- Percentage of “ON” time 92%
- Call Over-rings (4+) not to exceed 8%
- Call holding averages of 30 seconds
- Message percentage of 50%
- Average talk time for AS accts 35 seconds
CSPs report directly to the immediate shift Supervisor and must receive clearance from that person when taking breaks, etc.
If you are interested in applying for employment with Alliance Communications, please follow the instructions below.
STEP 1: CALL 407-428-1731 and follow the instructions; you will leave a voice sample for us to review.
STEP 2: If you pass this screening process you will be contacted with information for filling out our Employment Application online.
STEP 3: ONLY if you have been contacted and have been requested to fill out an Online Employment Application, you may be invited in for an interview. You will be requested to take an English proficiency test, a spelling test and a typing test. The testing process takes approximately 1 hour, allow for at least this much time when scheduling your interview.