The Charlotte HVAC Answering Service of Choice
At Alliance Communications, we understand that providing 24/7 support to your customers and potential clients are crucial to maximizing your bottom line. It’s why we’ve been the best Charlotte HVAC answering service in the industry since 1987. Our skilled representatives respond immediately and professionally to your service requests. Even your most demanding customers will be pleased with how quickly and confidently our customer service agents answer your calls. Our phone systems are 100% customizable by you and your business, so your clients will be treated as if they’re talking to you or your company directly. We supplement our industry-leading service with cutting-edge technology to ensure that your HVAC business is always at the front of the pack.
Your Customers, Your Protocols
Our remote receptionist capabilities allow your customers to communicate with our staff directly through your website with our web-chat and e-response features. On call dispatching technology includes screening & patching calls, SMS texting, and Nextel so that all after hours dispatching is 100% verified and accurate. Because all service calls are recorded and documented, our daily reports allow you systematize your business and maximize your bottom line. We know that every HVAC company has unique needs, and we will work with you on a solution and back up plan for every situation.
We are available around the clock to:
- Schedule Appointments
- Dispatch emergencies
- Open service tickets
- Follow-up on job completion
- 100% correct dispatching, 100% of the time
- On-call scheduling
- Custom reporting of your calls down to the last detail
- Live chat from your website
- 24/7/365 service
Alliance Communications customizes our services to your individual needs. The combination of our superior staff and state-of-the-art equipment allows us to perform according to your specifications every time.
Give us a call today so we can talk to you about how we can help you provide the best service possible to your customers. We’d love to show you what an industry leader can do for your HVAC business. 800-555-3738