The Hosted Services & Disaster Answering Service of Choice
Investing in or upgrading your internal contact center equipment can be extremely costly and can drain company resources for some time. With Alliance Communications’ hosted services, you benefit from our hard-working service representatives and investment in your well-being. It’s why we’ve been the hosted services & disaster answering service of choice since 1987.
For over 25 years, Alliance Communications has allowed businesses to grow without having to worry about budgets or call overflow. Through our hosted services, you can continue to expand your call center without concern. Your customers are being handled by the best representatives in the business, with protocols set entirely by you and your team. We work with your system, so you don’t have to change a thing. Whether your customers like to use phones, email, or even instant messaging via your website, we’ll be there to help them out.
Be Safe, Not Sorry
When it comes to your business, safe is better than sorry. We believe that every business need a plan b. In the event of a natural disaster, power outage, phone service interruption, equipment maintenance, or mandatory evacuation, we don’t want your business to be on the receiving end of a financial impact. With Alliance Communications, it doesn’t have to be.
In a matter of minutes, your calls will be routed to our agents who are ready to handle your calls according to your instructions. Our equipment is located in a secure data center which provides 100% uptime with the ability to handle calls and contacts from anywhere in the world.
Hopefully, you never need to put your disaster recovery plan into use. Alliance Communications will provide the insurance that, in the event of a disaster, your business will continue as usual with no interruption.
Our hosted contact center contains:
- ACD functionality with skills-based routing
- Custom Scripting
- Custom Reporting
- Agent Statistics
- Recording of all Voice & Screen
- Real-Time monitoring & coaching ability
- Compliance Management
Benefits of our Hosted Contact Center:
- Save Money on a costly investment
- Save Company resources for income- generating projects
- Low-risk commitment
- Scalable based on need
- 100% up time- UPS & Generator backups