The Albany Help Desk / Tier-1 Technical Support Of Choice
Alliance Communications understands the necessity for 24/7 support for your organization’s products and services. It’s why we’ve been the Albany help desk of choice since 1987. Our professional and skilled representatives are able provide help desk support and/or tier-1 technical support in a concise and accurate manner every time regardless of the complexity of your products or services.
Your Product, Your Protocols
We can route calls and dispatch messages in any manner that you wish and do it without errors or mistakes. Our back-room capabilities can process orders or prepare paperwork. We are capable of inputting data directly into your CRM or database through our VPN capabilities. If you allow us access to your calendars, we can schedule service appointments for you and your technicians.We can even chat with your customers on your own website, with your own software. No matter what your needs are, you can be assured that our customer service and IT Professionals will find a custom solution that will please your most challenging customers.
We are available around the clock to:
- Answer detailed questions about your products and services
- Guide your callers through tier-1 technical assistance
- Escalate advanced issues based on your specific criteria
- Chat Live via your website
- Respond to Email inquiries
- Register/ Signup Users for your Products or Services
- Dealer Locate service
- Advanced Scripting and branching so your customers get consistent & accurate support every time.
- Detailed training on your products, services & philosophies
- An enhanced professional image for your company.
- Increased Customer Satisfaction ratings to your company based on the image we provide for you.
- Relief for your in-house staff’s time
- Custom reporting
- Live chat from your website
Some Examples of our Help Desk/ Tier-1 Technical Support Clients include:
- Internet Service Providers (ISPs)
- Consumer electronics
- Consumer appliances
- Office equipment
- Cable TV
- Insurance companies
Give us a call to talk about how our live operators and customer service agents can assist you with your overflow and after hours help desk needs. We can’t wait to show you what an industry leader will do for you. 407-447-6000 or 800-555-3738