*Position your mouse pointer over the images for more info.
Tech Support. Our agents can successfully walk your callers through a step-by-step process in solving technical support issues. The caller’s needs are quickly met by our scripting and branching flow, which guides agents to the necessary information. Callers have questions, and thanks to the information, which you’ve provided us-, we’ve got the answers. Technical Support

Complete Help Desk

 Information Service. Our agents can assist your callers in any customer service / assistance form. We can verify information for callers, obtain information and instruct callers in what to do to receive what they are looking for.
Lead Capture. Mass advertising in any form creates an influx of calls. These callers want more information, requesting literature to be sent to them, or many other things. We are staffed to handle simultaneous responses including those generated from infomercials. You may also wish to retain our company to use strictly for your “overflow” representation.

Direct Response/Lead Capture- TV, Radio, Internet, Print Ad, Mailing

Order Entry

 Order Entry. Our agents are always ready to assist your callers in placing an order 24 hours per day. We can place orders directly onto your website or build a script and database for you. Our scripts can include billing and shipping information; tax; discounts; shipping & handling fees and payment information. We transmit these orders to you in a format that can be easily imported into your customer management database.
Donations. We can handle multiple simultaneous calls wishing to give donations and/or other fund raising information. Our reporting system can tally and give demographics.

Fundraising & Donation Lines

Executive Presence

 Organizations large and small choose to use Alliance Communications Center as their primary “receptionist”. Our agents are always a warm and professional representation of your company. We can take a message and relay it or direct callers to their specified voice mail or extension.
Referral Service. Our agents can quickly, search for your dealer or location nearest to them. The search is based on caller’s postal code or area code & phone number. We can give location details as well as directions. If you have more than one location that meets the criteria, we can rotate these locations on a pre-set schedule. Dealer Locate/Referral

Certificate & Warranty Registration

 Warranty Registration. Our agents are available 24 hours per day to take the necessary information from your callers to register your service or product.
Reservation and Appointments. Save time returning phone calls to make appointments! We can book appointments for your clients or patients 24 hours per day. You may specify appointment times, types, duration of appointments and all other information needed to schedule an appointment. Appointment Setting

Voice Logger

 Call Recording. Our voice logging software automatically records all audio interaction between agents and callers on both incoming and outgoing calls. This is a phenomenal training tool as well as a constant quality assurance monitor. Agents may review their own calls for skill improvement. Supervisors constantly monitor and evaluate to assure the utmost in quality and professionalism. These recordings are stored as .wav files and may even be emailed to you- our client for your review.
. Seminar Registration. We can register callers for seminars, classes and a list of other events- including restaurant seating. You specify dates, times, availability, size limits and other thresholds. We will even sent a confirmation email to registrants. Seminar Registration & Reservation Booking

Surveys

 Surveys. We gather and report on data from inbound surveys or outbound customer satisfaction questionnaires.
Information Services. We provide callers with information and or referrals based on their special needs and criteria. Information & Referral Service

Custom, Interactive Voice Mail

 Phone System. Voice mail accounts may be customized in almost any number of ways. Callers can be given information as well as options to branch to another voice mail message. Our voice mail system is also capable of auto-attending and connecting to a number you can be reached; option of speaking to an operator; or “follow me” which allows callers to locate and connect to you based on the number you can be reached at the moment.
You may choose to have our agents provide you with caller’s credit card information OR we will do the processing for you. Merchant Processing

Emergency Dispatching Services

 Dispatching. Our agents can gather information from your callers and based on the criteria you have set forth, begin dispatching time sensitive information immediately. You determine the process, escalation, and time frame. We will continue dispatching until someone is contacted.
Phone Help. Our agents can be the front line in assisting callers with immediate troubleshooting measures. Beginning with basic steps, you specify how far our involvement goes and if and when to forward the caller to a representative of your company. Trouble Shooting

Email Inquiries & Live Chat

 Email Inquiries. Let our agents respond to your email inquiries. You provide us with information needed to properly respond and assist and emails will be replied to accordingly.
 

FAQ's  I  Contact Us   I   Site Map   I   Customer Login   I   Philosophy & Commitment   I   Talent & Technology   I   Inbound Call Services
 
 

Copyright ©2003 Alliance Communications ~ 1790 Lee Rd. Orlando, Florida ~ Ph. 800-555-3738 ~ info@alliancecommunications.com