Customer Service Professional --- Job Description & Requirements


Before filling out an Employment Application, we use a voice screening process to be sure applicants meet basic criteria. By calling - 407-428-1731 - and following the instructions, you will leave a voice sample for us to review. If you pass this screening process you will be contacted with information for filling out our Employment Application online.
In addition to the Employment Application, we also use an English proficiency test, a spelling test and a typing test. The testing process takes approximately 1 hour, allow for at least this much time when scheduling your interview.


Our Customer Service Professional (CSP) position requires an individual with a professional personal presentation and warm, clear speaking voice. CSP's must have excellent communication skills as well as perfect spelling and grammar. Quick reading & listening comprehension is also necessary. Out computer-based system requires a minimum typing speed of 35 words per minute (correct) CSPs need to be responsible individuals with reliable transportation, as perfect attendance & punctuality are vital. To ensure a pleasant working environment for all staff, a positive attitude is crucial. CSPs need to possess the ability to work efficiently & productively independently within a group setting.

CSP's primary funciton is to field incoming calls for our clients. Theses calls come in to each CSP's station where instrucitons for answering & screening are displayed. Based on these instructions, CSP's must follow proper procedure for obtaining a meassage & at times dispatch that message according to outlined instructions. In addition, each SCP is responsible for maintaining a neat and clean work area, doing follow-up searches as scheduled by the Supervisors & assisting each other when neccessary, in a helpful manner.

CSP's must maintain weekly stats reaching the following:

Percentage of "ON" tme	92%
Call Over-rings (4+) not to exceed	8%
Call holding averages of	30 seconds
Message percentage of	50%
Average talk time for TAS accts	35 seconds

CSPs report directly to the immediate shift Supervisor and must receive clearance from that person when taking breaks, etc.